The NAS Workforce Management Technical Application Analyst works closely with various groups such as Implementation, Client Services, Project Services, the client and management groups to troubleshoot and resolve escalated issues related to different Time product offerings (either Enterprise eTIME, Vantage Time, WFN Enhanced Time, WFN Essential Time, Workforce Manager, Lyric HCM). As a member of the Swarm Team, you will receive new cases per day while actively working on existing cases. You will use prescribed tools and CRM to accept work and document progress and next steps. You will utilize your application knowledge to actively engage one on one with Associates in need of assistance with client reported issues or problems with functionality. You will typically be the first escalation point for any application issue. While working directly with others to help resolve their issues, you are also providing them a way to expand their knowledge. You will work closely with various internal and external partners, including direct communication with clients, towards a supportable solution for an escalated issue that requires engagement from multiple resources. You will display accountability and issue ownership by providing resolution based on established timeframes. You will also be assigned various projects as required by the business to provide optimal service solutions to our clients. You will also act as mentor to peers and are expected to share your knowledge in various forms such as responding to forum posts, documenting job aids and facilitating booster sessions.

3+ years of Directly Related Experience such as Database admin. or engineering; system administration; network administration; software application support / helpdesk experience Relative work experience or certifications in web application, report development or support, business analysis, database administration, network operation, or SQL query writing Above average verbal and written communications skills, analytical and problem-solving skills Advanced knowledge and experience in using MS Office applications Basic knowledge of math, ability to work with numbers Able to communicate technical concepts and issues to a non-technical audience Able to effectively multi-task and work under pressure of time constraints Flexibility in shifting schedules based on business requirements

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition (https://www.adp.com/about-adp/awards-and-recognition.aspx) .

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.