At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

The Role

We are currently seeking a dedicated, people orientated individual to fill the role of Digital Solutions Operations Supervisor at ou Rugby location.

Iron Mountain's Digital Business Unit transforms physical records into accessible digital formats, streamlining business operations. We provide comprehensive digital information management solutions, including scanning, indexing, and secure storage, supporting our customers' digital transformation

As a key management figure, you'll be responsible for overseeing document logistics, preparation, scan conversion, and post-scan processes in both general and secure production environments. Your role will be crucial in ensuring optimal facility performance, adherence to operational processes, and attainment of commercial goals while upholding full compliance with local legislation and IME procedural requirements.

Key Accountabilities

• Promote and maintain a high standard of operational excellence and personnel management, supervising all operational activity and operational personnel within the agreed upon parameters;

• Ensure that all direct reports are met with daily and updated with current priorities and issues that may impact work in progress, delivery schedules, pipeline forecasts or commercial objectives;

• Keep relevant colleagues updated on all operational or supply chain issues, productivity improvements achieved, service improvements achievements and cost savings initiatives;

• Agree, monitor and update on a regular basis a service delivery plan that commercially maximises the facility’s resources whilst meeting or exceeding client expectations

• Agree and continually monitor/update a pipeline forecast and work-in-progress stream in relation to all service deliverables for the facility.

• Ensure that a detailed and factual list of daily service deliverables is established, maintained and monitored at all times.

• Set, monitor and continually seek to improve operational performance (staff contribution and service deliverables); share best practices with colleagues, through regular performance reviews and feedback

• Ensure that specific and detailed SOP workflows are communicated effectively to all subordinate employees; ensure compliance by effectively training and equipping employees, and maintaining evidential training records

• Ensure that detailed TQA processes and procedures have been communicated and are being followed according to requirement.

• Maintain a commercially viable operation through daily monitoring/interrogation of financial results.

• Ensure that produced client products and services achieve/exceed agreed cost over-recovery objectives.

• Ensure that local Iron Mountain DS contracts are delivered against agreed cost models; plan/initiate corrective action where an individual product, contract, order or individual member of staff is performing below required objectives.

Key Skills & Experience

• Previous experience within document scanning & logistics or similar environment

• Proven Operational Leadership in document logistics or similar environment

• Strong People Management Skills

• Client Relationship Management

• Planning & Forecasting

• Quality Assurance & Process Improvement

• Financial Management

• Communication & Reporting

• Problem-Solving

• Administrative Proficiency

Discover what awaits you

• Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation.

• Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging.

• Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities.

• Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.

• Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.)

• Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future.

• Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual.

• Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come.

Category: Operations Group

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0086558