Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

This position will be responsible for generating revenue by optimizing full funnel customer journey for both prospects and customers. The incumbent will focus on increasing card acquisitions, boosting card usage, reducing customer inquiries to the call center, and improving customer satisfaction through optimization, working closely with various internal stakeholders, centers of excellence teams and external vendors, and strongly contribute to the business growth of Amex Japan.

The role involves identifying challenges in the customer journey based on data, aligning optimization strategies with relevant stakeholders and executing them in a timely manner. Additionally, the position includes content creation, creative production, and web development as part of the optimization actions. Partial or full website renewal projects should be led by this role.

Also, the role should take the initiatives to support colleagues in marketing organization to track, analyze and utilize the web access data for measuring the effectiveness of their marketing campaigns to support optimizing marketing budget.

Minimum Qualifications

• Sufficient knowledge and experience of digital and full funnel marketing

• Basic knowledge of HTML, CSS, CMS

• Solid skill of utilizing various analytics tools, especially Adobe Analytics

• Project management experience

• People leader experience

• Strong analytical skills

• Self-starter]

• Logical, candid communication skills

• Business English at least reading and writing

Preferred Qualifications

• Fluent in English

Qualifications

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job: Marketing

Primary Location: Japan-Tokyo-Minato-ku

Schedule Full-time

Req ID: 25005659